Privacy Policy

RGFL (Roman G Fishing Lures) customer privacy notice

This privacy notice tells you what to expect me to do with your personal information.

• Contact details
• What information I collect, use, and why
• Lawful bases and data protection rights
• Where I get personal information from
• How long I keep information
• How to complain

Contact details

Telephone    07596366868

Email             info@rgfl.uk

What information I collect, use, and why

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

I collect or use the following personal information for dealing with purchases:

• Names, address and contact details

Lawful bases and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask me to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where I get personal information from

Directly from you

How long we keep information

We keep general inquiries for 1 month, and customer order data for 6 years to comply with tax obligations

How to complain

If you have any concerns about my use of your personal information, you can make a data protection complaint to me:

Email: info@rgfl.uk

If you remain unhappy with how we’ve used your data after raising a complaint with me, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 
Website: https://www.ico.org.uk/make-a-complaint